Austin's Fastest Growing Board and Train

Redmark Kennels

Frequently Asked Questions

What vaccines do you require?

All pets must be in good health to stay at Redmark Kennels. Your pet must be current on the following vaccinations based on your veterinarian’s protocol prior to arrival.

Rabies
Distemper/Parvo Virus Combo (DA2PP or DHLPP)
Bordetella
Canine Influenza (We do not currently require the Canine Influenza vaccination, but do ask that you discuss the need for this vaccination with your veterinarian.)

What are your hours?

Our operating hours are as follows:

Monday-Friday: 8:00am-6:00pm
Saturday: 8:00am-4:00pm
Sunday: CLOSED
Closed on holidays for the humans. Always here for the dogs.
Holiday Boarding:
We are closed for all humans on New Year’s Eve & Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day. NO EXCEPTIONS!

How do I make reservations?

For reservations please contact us directly at 512-273-2540 or Email at Redmarktraining@gmail.com. Holiday Reservations will require a 3 day
deposit.

Please note: All dogs picked up after 12:00 pm are charged for the next day. We do this in order to be able to prepare for incoming dogs

When can I check-in or check-out my pet?

Any time in the hours of operation which are, Monday-Friday: 8am-6pm, Saturday: 8am-4pm, Sundays: CLOSED. Pick ups after 12 pm are charged for another day. Our front gate closes at the appropriate closing time for that day.

For Training dogs, we like to schedule the drops and pick-ups of the Board & Train clients so that we have plenty of time to
visit with you about your dog. When you drop off, we need as much information from you about your
dog as you can provide. This will help us to determine his training goals. When it’s time for you to come
pick up your dog, we will need an hour to go over everything that your dog has learned and then
transfer the role of instructor over to you so those appointments need to be scheduled with the trainer.

What is your training guarantee?

Every dog is different and comes with his own set of behaviors that will affect the way he learns.

Depending on the package and time that your dog will be here, each dog’s progress will differ. Because humans and canines are free thinking, it would be like asking if school teachers have a guarantee that students will pass. We have a curriculum that consists of our commands, manners, training sessions throughout the day, and respect for the commands as well as people.

This will be transferred to you during private lessons. After they go home it is up to you to follow our direction and do your homework. We guarantee your dog will have knowledge of the words and that we will be here to help transfer what your dog has learned.

The rest is up to you, and some changes in your household may need to be made. If you are still struggling when you take your dog home, a home visit may be necessary in order for us to address the problem in your environment.

Can I bring my pet's own food and treats?

Absolutely, we just ask that you label it clearly. If your stay is extended, a large bag of your dog food with his name clearly written on the bag is sufficient. Treats will be given once a day. The exception to this are the Board and Train dogs. Because we sometime train with food, we monitor how much food your dogs gets. We need to keep those dogs food motivated.

Can I come in for a tour?

You can certainly come and visit our facility anytime during regular business hours. Our welcoming staff will be delighted
to take you on an informative tour. If you live far away, an appointment is best as we can be out in the field training and no one at the kennel building.

Are your facilities air conditioned and/or heated?

We do have climate controlled crating for those needing it. While the kennel itself is not climate controlled, we do monitor extreme heat and cold spells closely.

Can families lodge together?

If it is boarding only, we absolutely can put family members together. We have large runs that will accommodate 2 large breed dogs and up to 3 smaller dogs. All dogs must get along at meal times as we will not separate them to feed. If any dog shows aggression to one of the other dogs at any time, we will separate them and charge accordingly.

However, in the Board & Train environment, during training, we need to be able to control every aspect of the
dog’s environment and to have the dogs ready to learn all throughout the day. We cannot maintain that
control if family members are rough-housing and playing in the kennel runs during their off time.

Can you accommodate pets with special needs?

Yes, we can accommodate pets with special needs such as diabetics, geriatric pets, pets in heat, or other pets needing special care.

Please discuss your pet’s special needs with us when you book your reservation.

Our facility is BY APPOINTMENT only, so please call ahead to schedule a visit!

HOURS OF OPERATION:

MONDAY- FRIDAY:
8:00 AM - 6:00 PM
SATURDAY: 8:00 AM - 4:00 PM
SUNDAY: CLOSED

 

ADDRESS:

Redmark Kennels
4520 W FM 696,
Lexington TX 78947
512 273 2540

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